Shipping policy
Based on the United States Sales Policy, version 1.0, effective October 1, 2026.
This policy covers MILOLO and TOMIMI physical plush products purchased from smilellemon.com for delivery to the United States, together with packaging and accessories expressly included in the order. The seller is IconFuse INC, operating as Smilellemon. Existing orders retain the delivery terms disclosed when purchased.
1 Delivery destinations
We currently ship to the United States only. Eligible states, territories and ZIP codes depend on the serviceable delivery area disclosed before purchase. Canada and other destinations are not included in this policy. If we cannot serve an address after payment, we will contact you to agree a lawful alternative or provide a prompt full refund for the unfulfilled order.
2 Shipping location and delivery timeframe
Shipping location: 2000 W BaseLine Rd Rialto, CA 92376, United States.
Applicable in-stock orders are delivered within 7 business days after successful payment. This period includes both order processing and transit; it does not begin on the dispatch date. Processing covers preparation before carrier handover, and transit begins after handover.
Business days are Monday to Friday, excluding applicable public holidays at the delivery destination. The payment date is excluded; counting starts on the next business day. Statutory deadlines follow their own counting rules.
Preorders are offered only when clearly identified before payment, with an expected shipment date or window. Any different product-specific delivery timeframe must be clearly disclosed before purchase.
3 Shipping charges taxes and duties
Available shipping options and charges are shown before payment. Free shipping applies only where expressly offered. Checkout displays any taxes collected by us. Review the order total before paying; we will not increase an agreed order price without your consent.
If an applicable shipping arrangement could involve import duties, import taxes or clearance charges not collected at checkout, we will disclose any potential customer responsibility before purchase, subject to applicable law. The same charge must not be collected twice. Contact us with evidence of a possible duplicate charge.
4 Order confirmation and dispatch
An order confirmation acknowledges receipt of your order and does not mean that the parcel has shipped. Dispatch is confirmed separately. Where an order is delivered in separate shipments, the commercial after-sales request period starts when the final item arrives; statutory rights remain unaffected.
5 Address changes and cancellation
Please provide a complete and accurate delivery address and contact information. To correct an address, change a product or request cancellation, email shopify_return@smilellemon.com as soon as possible before carrier handover and include your order number and requested change. We will confirm whether the request can be completed.
Interception or changes after carrier handover cannot be guaranteed. Dispatch does not remove statutory cancellation, withdrawal or other remedies. If an incorrect address, refusal or failure to collect causes a return, any lawful charge or deduction must reflect disclosed, reasonable actual costs. Payment is not automatically forfeited, and exercising a valid statutory right is not itself a penalty-triggering refusal.
6 Delays and orders we cannot fulfil
If we cannot ship within the promised or legally required period, we will notify you, provide an updated estimate, offer the choice to accept the delay or cancel for a timely full refund, and obtain consent where required. We will not treat silence as consent where agreement is legally required.
Weather, customs or carrier disruption may affect transit but does not remove our legal responsibilities or your remedies for non-delivery. Contact us if the agreed delivery deadline passes. Refunds for applicable shipment-delay cancellations follow the legal deadlines and are not delayed by a return-inspection process or replaced with compulsory store credit.
7 Missing parcels and delivery disputes
Contact shopify_return@smilellemon.com promptly if tracking stops updating, the parcel is marked delivered but you cannot locate it, or you receive an empty parcel. We will review the address and available delivery evidence and help investigate with the carrier. A delivered tracking status alone does not automatically resolve a disputed delivery.
Where the goods were not correctly delivered as agreed, we will arrange replacement, redelivery or a refund as appropriate under applicable law. We will not reject assistance solely because you did not buy extra shipping insurance or because a carrier has received the parcel.
8 Damage and after-sales support
For defects, transit damage, incorrect items, missing promised contents or material misdescription, contact support within 3 business days after delivery. This is our commercial request period and does not limit statutory claims, latent defects or claims for goods never received. Details are in our Return and Refund Policy at https://smilellemon.com/policies/refund-policy.
Minor compression or minor cosmetic damage caused by sea freight to the shipping carton, the product itself or a collectible box included with the product does not by itself qualify for a return or exchange under our store policy. Significant damage, material misdescription and mandatory consumer rights remain subject to assessment and applicable law.
9 Contact and updates
Order and shipping support: shopify_return@smilellemon.com
General enquiries: shopify@smilellemon.com
We aim to reply within 2 business days. Include your order number or other reasonable proof of purchase and a description of the issue. Updates apply prospectively and do not reduce rights attached to existing orders. Mandatory consumer rights take precedence over this policy.